We try to solve your problems as quick as possible.
Before you get in touch with us:
Please read the F.A.Q. section, maybe your problem has been solved already.
If you need personal assistance, please write us:
You can use our contact form.
Please give us as much details of the problem as you can. And make sure to tell us about your system used, hardware, software version, operating system and so on.
The more precise you are her, the quicker we can help.
Update to a new version or public beta.
Here is how you update to a new version:
If you still bought a license or registered a trial version in the NAT Media Store…
- Log into your account: https://store.newaudiotechnology.com/users/sign_in
- Go to “My licenses/Download Software”
- Generate an installer for your operating system
- After that process download the installer and run the installer over your current installation.
Now you’re updated or upgraded.
Currently (February 2018 / Version 2) there is no newer Public Beta version available.
Known issues of Spatial Audio Designer Version 2:
Older MacOS and Pro Tools combinations can cause AAX initialization issues. This can be solved by certain OS and / or Pro Tools updates.
Known issues of Spatial Sound Card Version2:
This version can’t be installed on MacOS 10.13 (High Sierra) because of a kernel conflict.